In the event of an incident, what should a security guard prioritize?

A security guard should prioritize following company procedures and ensuring safety in the event of an incident. This approach is critical because the primary role of security personnel is to protect individuals and property while maintaining order. Adhering to established protocols ensures that the guard's actions are appropriate and effective, minimizing risks to themselves and others, and helping to resolve the incident in a controlled manner.

Prioritizing safety allows the guard to assess the situation accurately and implement the necessary steps, such as securing the area, calling for law enforcement if needed, and providing assistance to anyone who may be in distress. Additionally, following company procedures guarantees that the guard is acting within the guidelines set forth by their employer, which protects both the guard and the organization from liability and ensures a unified response to the incident.

In contrast, gathering personal opinions about the incident would not contribute meaningfully to resolving the situation and could lead to inaction or confusion. Discussing the situation with other guards before acting could delay response times, particularly if immediate action is required. Providing free merchandise to calm customers is inappropriate in a security context and could undermine the authority of the guard, as it does not address the core issue of the incident. Therefore, prioritizing safety and adherence to procedures is essential for effective incident