What should a security guard do if approached by an unruly individual?

A security guard's primary responsibility involves maintaining safety and order, which necessitates an effective approach when faced with an unruly individual. By calmly assessing the situation and attempting to de-escalate the confrontation, the guard actively works to diffuse potential conflict without resorting to aggression or confrontation.

In such scenarios, it's essential to maintain composure; getting involved in an argument or displaying authoritative aggression – as suggested by one of the other choices – could escalate the situation further. Conversely, ignoring the individual fails to address the immediate concern, which could allow the situation to worsen. While calling the police can be necessary in more severe circumstances, it is generally better to first try to manage the situation directly unless it clearly warrants immediate law enforcement intervention.

De-escalation techniques may include using a calm voice, maintaining respectful body language, and establishing a dialogue to understand the individual's concerns. This approach can lead to a more favorable outcome for both the guard and the person causing the disturbance, ultimately contributing to a safer environment.